FAQ

ALLUMER JEWELLERY

  1. How many carats are in Allumer Jewellery?
  2. What stone is my birthstone?
  3. What types of metal do Allumer have?
  4. Where are Allumer diamonds from?
  5. Is there an engraving service?
  6. Can I get my Jewellery re-plated.

 

PURCHASING AT ALLUMER

  1. How do I use my Allumer promotional code? -There is a box on the check-out page to add a promotional code to your order.
  2. Do Allumer offer a bespoke service?
  3. Can I get my purchase gift-wrapped? – All Allumer products will be sent beautifully gift wrapped.
  4. Can I choose which currency I pay in? – There is an option to change currency in the top right hand corner of the home page
  5. Can I exchange my purchase?
  6. What is the return and refund policy?

 

ALLUMER DELIVERY

  1. Can I receive my order the day after delivery?
  2. Can I order from a different country?
  3. How much is delivery?
  4. How can I return my product?
  5. Can I track my order?
  6. Do I have to sign for my delivery?
  7. How long will it take to arrive to me?
  8. Who will deliver my package?
  9. Do I have to pay any taxes on my delivery?
  10. When is the soonest I can receive my purchase?

 

MY ACCOUNT AT ALLUMER

  1. Can I change my order once I have placed it?
  2. How do I check my order history?
  3. I forgot my password, what do I do?
  4. How do I change my personal information on my Account?
  5. Which payment types do Allumer accept?
  6. How do add an extra delivery address?
  7. Can I shop without an account?
  8. Can I share my wish list on any social media sites?
  9. How do I check the status of my order?
  10. How do I change my billing address?

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