My account

 

How do I create an account?

1) Click the “My Account / Order Status” link at the top right side of our site.

2) Enter your email address.

3) Select “I am a new customer”. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

 

How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

 

I forgot my password.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

 

ORDER STATUS

 

Has my order shipped?

Click the “My Account” link at the top right hand side of our site to check your orders status.

 

How do I change quantities or cancel an item in my order?

Click the “My Account” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

 

How do I track my order?

Click the “My Account” link at the top right hand side of our site to track your order.

 

My order never arrived

Click the “My Account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

 

An item is missing from my shipment

Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

 

My product is missing parts

Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

 

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

 

OUT OF STOCK ITEMS:

When items are out of stock, you will be informed about this when you press add to chart. Although Items are out of stock at that time you can still add the product to your chart or to your waiting list and the status will change when they come into stock.

You will receive a dispatch notification email when each order is on its way to you.

If you cannot find what you are looking for our customer care team are always happy to help and can be contacted on info@allumer.co.uk.

 

PAYMENT AND BILLING

 

I have a question on my charges

Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

 

I need a copy of my receipt/invoice

Click the “My Account” link at the top right hand side of our site to print invoices.

 

When will my credit / debit card be charged?

Your card will be charged during the checkout process.

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